About Us
Excel Dental Parts LLC. has been a supplier of dental equipment repair parts for DCI®, DCI Equipment, Marus®, and Pelton & Crane® dental equipment since 2003. Our staff has over 30 years of experience in the dental industry. We strive to provide quality repair parts in a timely manner. We understand how critical it is that equipment and operatories are up and running smoothly so we work hard to meet your needs. We specialize in obsolete and hard to find parts so give us a call to see if we have what you need.
Customer Service
Our friendly, professional customer service team is eager to assist you with your order needs. We are here to help make your order processing as efficient as possible. If you have questions or need additional information regarding your order please contact us and we will be happy to assist you.
Email: orders@exceldentalparts.com
Fax: 980-866-4481
Phone: 704-938-1026
Phone: 704-938-8673
Technical Support
Our technical support team is here to help identify the replacement part(s) needed to ensure your office is up and running. "A picture is worth a thousand words," and in many cases can help identify exactly what is needed for your repair. With today's technology you are able to snap a photo and either text or email it off in seconds. Our knowledgeable technical support team is then able to identify exactly what is needed and respond with accurate part numbers. We are here to assist you with your repair needs.
Email: support@exceldentalparts.com
Phone: 704-938-1026
Order Changes/Cancellations
If you wish to make changes or cancel an order that has already been submitted contact customer service at 704-938-1026. Cancelled orders are subject to a 25% restock fee depending on the status of the order at the time of cancellation.
Returns
Return of unopened, unused parts are accepted within 60 days of invoice date. Custom and/or special-order parts as specified on this website are non-returnable. Most electric parts as specified by package stickering are non-returnable if package has been opened. All returns must be accompanied by a return authorization number to ensure accurate credit. Return authorization numbers for unopened, unused parts may be requested by completeing the return authorization form. CUSTOMERS MUST CONTACT CUSTOMER SERVICE AT 704-938-1026 TO REQUEST RETURN AUTHORIZATION NUMBER FOR DEFECTIVE PARTS. Please be sure to have either the invoice number, purchase order number, or web ID available for the parts you are wanting to return. Once returned part(s) is/are received and processed, credit will be issued in the same method that payment was received. CREDIT WILL NOT BE ISSUED FOR PARTS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER.
Returns should be packaged securely and shipped via UPS to:
Excel Dental Parts LLC
Returns
5685 Alexander Road
Concord, NC 28027
Holidays
Our office will be closed for the following holidays. Please feel free to place orders during these times, understanding they will not be processed until the next business day. There will be no shipping, receiving, or customer service during these times.
New Years Day
Memorial Day
July 4th
Labor Day
Thanksgiving (Thursday & Friday)
Christmas Eve
Christmas Day
